999vd Privacy Policy

1. What Information We Collect

When you register on the 999vd platform and use our services, we may collect various types of personal information. These are described in detail below.

a) Information You Provide Directly

• Full name, date of birth, and contact address.
• Email address and mobile number.
• Credentials used to create an account and log in.
• National ID (NID) or passport details for identity verification.
• Financial transaction details, such as bKash, Nagad, or Rocket account numbers.

b) Automatically Collected Information

• IP address and device type and operating system.
• Browser type, language settings, and time zone.
• Date, time, and pages visited when accessing the site.
• Browsing behavior data collected through cookies and similar technologies.
• Gaming session data, betting history, and transaction logs.

c) Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may receive information from trusted third-party verification service providers. Such data collection is always based on a legal basis and is subject to the privacy policy of the relevant party.

2. Purpose of Using Information

999vd uses collected information only for the following legitimate purposes:

• To create, manage, and secure accounts.
• To process deposits, withdrawals, and other financial transactions.
• To verify user identity and confirm age verification (21+).
• To provide customer support and resolve complaints.
• To implement responsible gaming programs.
• To prevent fraud, money laundering, and other illegal activities.
• To improve service quality and enhance the user experience.
• To meet legal or regulatory obligations.
• To send relevant promotional communications — but only with your consent.

We never use your personal information beyond the purposes described above.

3. Cookies and Tracking Technologies

999vd uses cookies and similar tracking technologies to operate the website properly. Cookies are small text files stored in your browser.

Types of Cookies

• Essential Cookies: Ensure the basic functionality of the site (login sessions, security). These cannot be disabled.
• Functional Cookies: Remember your preferences and language settings.
• Analytics Cookies: Monitor site traffic and user behavior — entirely anonymously.

You can control cookies at any time from your browser settings. However, disabling cookies entirely may affect some site functionality.

4. Disclosure and Sharing of Information

999vd does not sell or rent your personal information to third parties. However, information may be disclosed in the following limited circumstances:

a) Service Provider Partners

We work with trusted third-party service providers — such as payment processors (bKash, Nagad, Rocket), technology infrastructure, and identity verification services. These partners may only use your information to provide the contracted services and are required to comply with our privacy standards.

b) Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements.

c) Fraud and Security Protection

Information may be shared with relevant authorities for the purpose of preventing and investigating fraud, cyberattacks, or other illegal activities.

d) Business Transfers

If 999vd participates in any merger, acquisition, or asset transfer, user information may be transferred. Users will be notified in advance in such cases.

5. Data Retention and Security

Security Measures

999vd takes industry-standard security measures to keep your information protected:

• All data transmission is secured using SSL (Secure Socket Layer) encryption technology.
• Sensitive information is stored in encrypted form.
• Internal data access is restricted through strict role-based controls.
• Regular security audits and risk assessments are conducted.
• Two-Factor Authentication is available as an option.

Data Retention Period

We retain your personal information only for as long as necessary to provide services, meet legal obligations, or resolve disputes. Even after an account is closed, some information may be retained for a specified period in accordance with applicable legal requirements. After that period, information is securely deleted or anonymized.

6. Your Rights

You have the following rights regarding your personal information, and 999vd respects these rights:

• Access: The right to know what information we hold about you.
• Correction: The right to correct inaccurate or incomplete information.
• Deletion: The right to request deletion of your information under certain circumstances — provided it does not conflict with legal obligations.
• Objection to Processing: The right to object to the processing of your information for specific purposes.
• Portability: The right to receive your information in a structured, commonly used format.
• Withdrawal of Consent: The right to withdraw consent at any time for information processed on the basis of consent.

To exercise these rights, please contact our support team. We generally respond to your request within 30 working days.

7. Protection of Minors

999vd services are for users aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21 under any circumstances.

Age verification is mandatory during the registration process. If we become aware that information from a minor has been collected by mistake, the relevant account and information will be deleted immediately.

8. International Data Transfers

To provide our services, your information may be transferred to and stored on servers located outside Bangladesh. In such cases, 999vd ensures that:

• Adequate protection for your information is in place in the destination country or on the part of the service provider.
• International security standards are followed for data transfers.
• Contractual data protection obligations with third-party partners are ensured.

9. Marketing Communications and Consent

Based on your explicit consent, 999vd may send communications regarding bonuses, promotional offers, and product updates. You may at any time:

• Withdraw consent for marketing communications from your account settings.
• Unsubscribe by clicking the "Unsubscribe" link in an email.
• Send a direct request to our support team.

Withdrawing consent will not affect necessary service communications (transaction confirmations, account alerts).

10. Changes to the Policy

999vd may change or update this Privacy Policy from time to time. For any significant changes:

• The updated version will be published on this page.
• The "Last Updated" date will be changed.
• Registered users will be notified by email of significant changes.

Continuing to use the site after changes are made will be considered as your acceptance of the revised policy. We therefore recommend reviewing this page regularly.

11. Responsible Gaming and Data Protection

999vd takes responsible gaming seriously. As part of the responsible gaming program, we may monitor your gaming behavior — such as spending patterns, session length, and loss amounts. This information is used for the benefit of the user and is never unnecessarily shared with third parties.

To learn more about responsible gaming, visit our Responsible Gaming page.